Changes or cancellations are only possible before the order has been shipped. Please contact our customer service as soon as possible if you would like to make a change or cancellation.

Our customer service team is available to assist you by email at info@bestfind24.de.

We accept all major payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and Klarna. In certain countries, we also offer bank transfers.

For every product, you will find a list of compatible smartphone models in the product description. If you are unsure whether an item is compatible with your device, please feel free to contact us.

We offer free shipping to Germany, the Czech Republic, Slovakia, and Poland.

Delivery times depend on the destination country: within Germany, shipping usually takes 2–3 business days; to the Czech Republic, Slovakia, and Poland, it usually takes 3–7 business days.

Yes, as soon as your order has been shipped, you will receive an email with a tracking number that allows you to track the status of your delivery in real time.

You can cancel your order within 14 days of receipt:

• Return shipping costs for a standard cancellation: If you are not satisfied or ordered by mistake, the customer bears the immediate return shipping costs. No processing or restocking fees apply.
• Return label: For a standard cancellation, no pre-paid label is provided; simply pay for the shipment yourself through a parcel service of your choice.
• Return address: Please send your return to eBasar UG (haftungsbeschränkt), Billwerder Neuer Deich 25, 20539 Hamburg, Germany.
• Refund: Upon receipt and inspection of the return, we will refund the purchase price within a maximum of 14 days via the original payment method.

Detailed information can be found in our Cancellation Policy.

If an item has been delivered defective, damaged, or incorrectly, please contact our customer service team by email at info@bestfind24.de with your order number and a photo.

Free return label: In this case, we will immediately provide you with a free return label by email. No amount will be deducted from your refund. After inspection, you can choose between a free replacement delivery or a full refund.